Agents/
Customer Support Ticket Router
active
Last run 7m ago

Customer Support Ticket Router

ZendeskZendesk(API)SlackSlack(API)

Triggers

Manual APIActive

POST /api/agents/agent-2/run

89 calls
MCP
MCP Server

Expose agent as MCP-compatible tool

WebhookActive

https://api.agentictrust.com/webhooks/agent-2

1,234 calls

Goal

Analyze incoming support tickets, categorize them by type and urgency, and route them to the appropriate support team automatically.

Integrations

  1. 1.ZendeskZendesk(API)
  2. 2.SlackSlack(API)

Instructions

  1. 1.Monitor Zendesk for new incoming tickets
  2. 2.Analyze ticket content to determine category (billing, technical, feature request, bug)
  3. 3.Assess urgency based on keywords and customer tier
  4. 4.Route ticket to appropriate team queue
  5. 5.Send Slack notification to team channel for urgent tickets

Total Runs

3,456

+12.5%

Success Rate

99.2%

+2.3%

Avg Cost

$0.034

-5.1%

Version

2.1.0

Activity

EventUserDetailsTime
Agent Run
SystemCompleted successfully7m ago
Config Updated
Taylor ChenUpdated instructions2 days ago
Integration Added
Taylor ChenConnected Zendesk1 week ago
Version Released
Taylor ChenReleased v2.1.02 weeks ago
Agent Created
Taylor ChenCreated Customer Support Ticket RouterAug 22, 2024

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