Last run 6m ago
Customer Support Ticket Router
Zendesk(API)
Slack(API)Triggers
Manual APIActive
POST /api/agents/agent-2/run
89 calls
MCP Server
Expose agent as MCP-compatible tool
WebhookActive
https://api.nexus.dev/webhooks/agent-2
1,234 calls
Goal
Analyze incoming support tickets, categorize them by type and urgency, and route them to the appropriate support team automatically.
Integrations
- 1.Zendesk(API)
- 2.Slack(API)
Instructions
- 1.Monitor Zendesk for new incoming tickets
- 2.Analyze ticket content to determine category (billing, technical, feature request, bug)
- 3.Assess urgency based on keywords and customer tier
- 4.Route ticket to appropriate team queue
- 5.Send Slack notification to team channel for urgent tickets
Total Runs
3,456
+12.5%
Success Rate
99.2%
+2.3%
Avg Cost
$0.034
-5.1%
Version
2.1.0
Activity
| Event | User | Details | Time |
|---|---|---|---|
Agent Run | System | Completed successfully | 6m ago |
Config Updated | Taylor Chen | Updated instructions | 2 days ago |
Integration Added | Taylor Chen | Connected Zendesk | 1 week ago |
Version Released | Taylor Chen | Released v2.1.0 | 2 weeks ago |
Agent Created | Taylor Chen | Created Customer Support Ticket Router | Aug 22, 2024 |
Agent builder
How can I improve Customer Support Ticket Router?
I can help you improve this agent. Try:
- - "Add retry logic for failed API calls"
- - "What integrations would improve this?"
- - "Add logging for debugging"